38bet Responsible Gaming
Know your limits — 38bet believes that awareness, self-control, and the courage to seek help when needed are the foundation of healthy entertainment.
Our Commitment
38bet is always committed to maintaining a safe, transparent, and responsible gaming environment.
Online gaming is a source of entertainment and excitement for many. But it brings real enjoyment only when players stay aware of their own limits. At 38bet, we always want every member to stay protected and have a positive gaming experience — never one that causes stress or harm.
Responsible gaming is not just about following rules — it is a mindset. How much time you spend, how much money you use, and when you take a break — these decisions are yours, and 38bet is always here to help you make them.
"38bet believes that responsible gaming is a right — for every player. Age verification, deposit limits, time controls, and self-exclusion features are always available on our platform."
Only those aged 21 or above may participate on our platform. Age verification is not just a requirement for us — it is an ethical responsibility. We follow a strict verification process to keep the younger generation protected.
Core Principles
- Gaming is for entertainment only — not a source of income
- Set your own daily playing time
- Only play with money you can afford to lose
- Take a break when needed — it is wisdom, not weakness
- Spend time with family and friends — gaming is not everything
- If something feels wrong, contact our support right away
- Never play under stress or under the influence of alcohol
Tools for Staying Safe
38bet keeps these features ready at all times to protect players.
Set Deposit Limits
Set your own maximum deposit limit — daily, weekly, or monthly. Once a limit is set, it cannot be exceeded — this keeps your budget protected.
Time Controls & Reminders
Keep a session timer running so you always know how long you have been playing. There is also an option for automatic breaks after a set period of time.
Self-Exclusion
You can close your account for 30 days, 3 months, 6 months, or permanently. Logging in is not possible while self-exclusion is active.
Cooling-Off Period
Request a temporary Time-Out ranging from 24 hours to 90 days. During this time the account is not active, but it can be resumed afterward.
Age Verification
Only those aged 21 and above are permitted on the 38bet platform. Age is verified at registration and additional documents may be requested if needed.
24/7 Support
Contact us via live chat or email for any issue. Support is available in Bengali and English — any time, day or night.
Warning Signs of Problem Gaming
If any of the signs below appear, seek help right away — it takes courage.
- Repeatedly playing to recover lost money ("chasing losses")
- Returning to gaming again and again despite trying to stop
- Borrowing money from family or friends to play
- Lying to family members about gaming
- Playing for long periods while neglecting work, studies, or family responsibilities
- Feeling anxious or angry when unable to play
- Spending money needed for essential living expenses on gaming
- Finding no enjoyment in anything other than gaming
If even one of the signs above seems to apply to you, it is a signal that you may need help. Contact the 38bet support team — we will assist you without any judgment.
How to Use Safety Tools
These features can be accessed easily from account settings on 38bet.
Log In to Your Account
Log in to 38bet and go to the profile menu at the top right.
Responsible Gaming Menu
Click on the "Responsible Gaming" option.
Set Your Preferred Limits
Choose what you need — deposit limits, a time-out, or self-exclusion.
Save and Confirm
Save your settings — changes take effect immediately.
Deposit Limit Details
The minimum deposit at 38bet is ৳500 and the minimum withdrawal is ৳500. You can set your own limit above that — for example, a daily maximum of ৳2,000 or a weekly maximum of ৳5,000. Lowering a limit takes effect immediately, but increasing it requires a set waiting period to prevent impulsive decisions.
Deposits and withdrawals can be made via bKash, Nagad, and Rocket. Withdrawals are typically completed within 10 to 45 minutes.
If You Need Help
You are not alone — 38bet and other organizations are always here for you.
Live Chat Support
38bet's live chat is active 24 hours a day, 7 days a week. Speak in Bengali — our support team is ready to discuss gaming-related concerns as well.
Email Support
Self-exclusion or limit requests can also be made by email:
[email protected]
Help Yourself
Take these steps to get out of problem gaming:
- Let someone close and trusted (a friend or family member) know
- Activate self-exclusion on 38bet
- Remove the app or bookmark from your device
- Seek advice from a mental health professional
- Focus on alternative hobbies or activities
- Review your financial situation regularly
For Family and Guardians
If you feel that someone in your family may have become addicted to gaming, the following steps may help:
Talk calmly — express concern, not blame.
Contact 38bet support together.
Seek professional mental health support if needed.
Consider activating internet filtering at home.
Enjoy Responsibly — with 38bet
Real enjoyment comes from responsible gaming. Play on our platform, discover your favorite games, and use our support whenever you need it.