38bet Privacy Policy

38bet is a trusted online gaming and betting platform for Bangladesh. Keeping the personal information you share with us secure while you use our website https://38bet.mom is our highest priority.

This Privacy Policy ("Policy") explains what types of information 38bet collects, how that information is used, with whom it may be shared, and what steps we take to protect your information. This policy applies to all 38bet products, services, and digital channels.

By registering on or using our platform, you are considered to have read and agreed to the terms of this Privacy Policy. If you do not agree with any of the terms, please refrain from using our platform and contact us.

38bet collects only the information necessary to provide, operate, and improve our services. Information is collected from two main sources:

2.1 Information You Provide Directly

Information you voluntarily give us includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Payment account details — bKash, Nagad, or Rocket number
• Messages or complaints sent to the support team

2.2 Automatically Collected Information

The following information may be automatically recorded while you use our platform:

• IP address and device identification information
• Browser type, operating system, and device model
• Site usage patterns, page visits, and session duration
• Information collected through cookies and similar tracking technologies (details in Section 5)
• Transaction history and gameplay activity records

38bet uses your information for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Delivering gaming and betting services smoothly
• Managing bonuses and promotional offers

3.2 Security and Compliance

• Detecting and preventing fraud and suspicious activity
• Ensuring age verification (serving only users aged 21+)
• Implementing responsible gaming policies
• Complying with applicable laws and regulations

3.3 Customer Service and Communication

• Providing support via 24/7 live chat and email
• Resolving your questions and complaints
• Sending important account updates and notifications

3.4 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Developing new features and products

38bet does not sell or rent your personal information. However, information may be shared in the following limited cases:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI), and technology service providers may access limited information to operate our platform. Strict confidentiality agreements are in place with these partners.

4.2 Legal Obligations

Information may be provided to authorities on the basis of a court order, government directive, or legal requirement. In such cases, 38bet will act in accordance with applicable law and will endeavour to notify you as much as possible.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant authority. You will be notified in a timely manner before such a change takes place.

Cookies and similar technologies are used on the 38bet website. Cookies are small text files stored in your browser or device.

5.1 Essential Cookies

These cookies are essential for maintaining your login state, managing secure sessions, and ensuring core functionality. Without them, the platform will not work properly.

5.2 Performance Cookies

Performance cookies are used to collect analytical data such as which pages of the site are used most and where technical issues occur. This information is generally kept anonymous (anonymised).

5.3 Cookie Controls

Cookies can be disabled or deleted at any time from your browser settings. However, disabling essential cookies will limit some functionality of the site.

38bet has adopted industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption, which prevents unauthorised access by third parties.
• Secure Server Environment: Our servers and databases are protected with firewalls and access controls.
• Limited Access: Only staff who need to access information to deliver services are granted limited access.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Data Minimisation: We collect only necessary information and avoid storing data that is not needed.

While we make every effort to ensure the highest level of security, no digital system is one hundred percent secure. If you suspect any security breach, please notify our support team immediately.

38bet retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or for as long as legal obligations require.

• Active account data: retained in full for the duration the account remains active.
• After account closure: transaction records and identity verification data may be retained for a specified period as required by law.
• Marketing communications: retained until you withdraw your consent.
• Once the required period has passed, information is securely deleted or anonymised.

As a 38bet user, you have the following rights over your personal information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide a copy of your information within a reasonable time.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. This right can be exercised via the support email.

8.5 Right to Opt Out of Marketing Communications

To stop receiving promotional messages at any time, contact the support team or use the unsubscribe link in an email.

To exercise any of the rights mentioned above, contact our support team at [email protected]. We provide assistance in both Bengali and English.

38bet is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification steps are taken at the time of registration. If it comes to our attention that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe that an underage person has registered on our platform, please notify our support team immediately.

38bet reserves the right to review and update this Privacy Policy as needed. If significant changes are made to the policy, you will be notified in the following ways:

• A notice displayed on the main page of the website
• A notification sent to your registered email address
• The "Last Updated" date at the top of this page will be updated

If you continue to use the platform after the updated policy takes effect, you are considered to have accepted the new policy. We encourage you to review this page regularly.

If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team:

We will endeavour to respond to your privacy-related requests as quickly as possible.