FAQ
Answers to all your questions about 38bet, right here
Deposits, withdrawals, bonuses, VIP benefits, live casino, and cricket betting — find clear and detailed information on any topic on this page.
Whether you're new to 38bet or a long-time member, questions come up from time to time. This FAQ page has been created to give direct and reliable answers to the most common questions from Bangladeshi players. From contact and support to VIP cashback, live dealer games, cricket betting, and the withdrawal process — every topic is explained in plain language. If you can't find the answer to your question, contact our support team directly from the CTA section below.
Frequently Asked Questions
Find your question from the categories below.
Contact & Support
Before contacting support, have your account username or registered mobile number, a description of the issue, and any relevant transaction IDs or screenshots ready. If the issue is related to a deposit or withdrawal, also mention the payment reference number. This helps our agents identify the problem faster and resolve it more easily.
Yes, 38bet's support team provides assistance in both Bengali and English. With Bangladeshi players in mind, our team is fully equipped to offer chat and email support in Bengali. So you can explain your issue in your own language without any language barrier.
You can reach us in two ways: Live Chat — real-time assistance directly from any page on the site; and Email — you can send a detailed message to [email protected]. Live chat is best for urgent issues, while email is most suitable when detailed documentation is needed.
The 38bet support team is active 24/7, seven days a week. Whether it's Eid holidays, public holidays, or the middle of the night — you can reach us anytime via live chat or email. Gaming issues can come up at any time, so we are always ready.
After sending an email to [email protected], you will typically receive an automatic confirmation reply confirming that your message has been received. That email will contain a ticket number — quoting that number in all future correspondence helps get faster follow-up. If you don't receive a confirmation, check your spam folder.
VIP & Cashback
38bet has a total of 5 VIP levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level has a different weekly cashback rate, and moving to a higher level comes with more benefits.
The cashback rate for each level is fixed: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, and Diamond — up to 0.8% weekly cashback. The cashback rate increases as you move up to higher levels.
You can gradually move up to higher levels by playing games regularly and staying active on 38bet. The more you play and spend time on the platform, the sooner the opportunity to reach the next level arises. You can learn the detailed criteria for the VIP program from the support team.
At the end of each week, cashback is added to your account at the rate corresponding to your VIP level. Cashback is deposited directly into your wallet and can be used to play again or withdrawn. Cashback is calculated based on your total bets for that week.
Diamond VIP members receive special benefits in addition to the highest cashback (0.8%) — such as priority support, first access to special promotions, and personalized offers. 38bet arranges customized benefits separately for high-level VIP members — contact the support team for details.
Live Dealer Games
In live dealer games, a real human dealer runs the game from a studio or casino via a high-definition video stream. You place your bets from your own screen, the dealer deals cards or spins the roulette wheel, and the results are visible in real time. It delivers the experience of a real casino from the comfort of your home.
Yes, 38bet's live casino is fully mobile-friendly. You can join live tables directly through the browser on any Android or iOS smartphone or tablet — no separate app download needed. Use a stable internet connection for the best experience.
In Baccarat, you can bet on three outcomes — Player wins, Banker wins, or Tie. The dealer deals two cards to each side; the side whose total is closest to 9 wins. 10, J, Q, and K count as zero, and Ace counts as 1. The simple rules make it very popular among players in Bangladesh.
Roulette has two types of bets — inside bets (bets on specific numbers or small groups, higher potential payout) and outside bets (bets on red/black, odd/even, or high/low numbers — lower payout but better odds of winning). Outside bets are easier to start with for beginners.
38bet's live tables have limits for different levels — from low-budget tables to high-stakes tables. The min-max limits are clearly shown before you enter any table. New players can practice at lower-limit tables and gradually move up.
BPL & International Matches
The most popular cricket markets include: Match Winner (which team will win), Toss Winner, Top Batsman, Top Run Scorer, Over/Under (whether runs will be above or below a set number), and Innings Runs. These markets are used most in BPL, IPL, and T20 World Cup.
An accumulator (or "acca") is a bet where multiple events are combined into a single bet. If all selections are correct, the winnings multiply. For example, you can combine the winner of a Bangladesh vs India match with the over/under of another match. If one selection is wrong, the entire acca is lost.
In decimal odds, the number tells you the total return you get for every ৳1 staked. For example, odds of 1.85 mean that if you bet ৳100 and win, you receive ৳185 — which includes your original ৳100 stake. So the profit is ৳85. The higher the odds, the greater the potential win but the lower the chance of winning.
If a match is declared no-result due to rain or any other reason, the bet is generally voided and the original stake is refunded. However, if the match has enough overs played and a result is determined by the DLS method, the bet is settled according to that result. Contact the support team for specific rules.
Withdrawal Questions
Yes, 38bet's withdrawal process runs 24 hours a day, 7 days a week. Even at night or on public holidays, funds typically arrive in your bKash, Nagad, or Rocket wallet within 10 to 45 minutes. Occasional short delays may occur due to network issues.
Yes, to ensure security and prevent financial fraud, the withdrawal wallet must be registered in the same name as the account. This means your bKash/Nagad/Rocket number must be in the same name you used to register your 38bet account. Withdrawals to a wallet in someone else's name are not approved.
"Pending" means your request has been received and is being processed. It typically becomes "Completed" and the funds arrive in your wallet within 10–45 minutes. If it stays Pending for more than 45 minutes, contact the support team via live chat or email — they will assist you promptly.
The minimum withdrawal amount at 38bet is ৳500. This applies to all three methods — bKash, Nagad, and Rocket. Before withdrawing, make sure your account balance is ৳500 or more. Contact support for information on the maximum withdrawal limit.
Yes, winnings from bonuses can be withdrawn, but you must meet the wagering requirement first. For 38bet's welcome bonus, the wagering requirement is only 15 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to complete ৳15,000 in bets. After that, the bonus winnings become withdrawable.
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